Flavortown support Slack bot! She helps us out in #flavortown-help. Also manages support for Construct, Blueprint, Jumpstart, HCA, and more.
I have Github Copilot enabled for auto-complete and next-edit-suggestions.
Nephthys has been powering Flavortown support for a good few weeks now and I’m quite happy with how it’s working :yay:
We now have more statistics! Including average time for a question to be resolved, and longest unanswered question.
These are then used in the Flavortown internal dashboard :)
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I’ve been working on a new feature called “question tags”! This will let the team track which questions are most asked, and how those trends change over time.
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I’ve taken on development of Nephthys (aka helper heidi or Heidi the Assistant) for the launch of Flavortown!
I made the App Home experience faster, made the leaderboard and stats visible to everyone (not just helpers), added a logging pipeline using Loki to make issues easier to troubleshoot, added a new ticket info API endpoint, and made the bot more reliable (e.g. it doesn’t send messages to the main channel if you quickly delete a message any more).
(sorry about the first image; I can’t remove it now :pf:)
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